Frequently Asked Questions

The details of your rental payments are outlined in your Lease Agreement. Generally our leases indicate that rent is due on the 1st day of the month and late after the 5th day of the month. This means that rent must arrive in our office by 5pm on the 5th day of the month. If rent is not received before 5pm on the 5th you can be charged with a late fee. Please refer to your Lease Agreement for your specific payment requirements.

If your rent is not received by the due date indicated in your Lease Agreement, a late fee will be applied to your account. In addition you may be subject to a Landlord/Tenant complaint filed at the District Justice Office, which is the first step in the eviction process. This process can start without notice from us and can be filed immediately on the 6th day of the month.

We have several options for submitting routine maintenance requests; you can use one of the following options:

• Contact our office during normal business hours, via phone
• Submit a request through our Resident Access via our website

We do our best to respond to all requests as quickly as reasonably possible; our goal is to respond to all requests within two business days. If you wish to be present when a technician comes to your home, please let us know when you make the request. If you have any questions regarding the status of a repair, please do not hesitate to contact our office.

During normal business hours you can contact the office. If you are unable to reach someone at the office or it is after business hours, you can call our Emergency Maintenance Answering Service by calling the office at 717-393-8400 and dialing extension 104. The Answering Service will contact the appropriate technician. You must leave a working number where you can be reached, otherwise for safety reasons our technicians cannot respond.

You may not make any alterations or repairs to your rental home without written authorization from our office. For any alteration or repair you wish to make you must submit a detailed request outlining what work you wish to perform Management will then contact the Property Owner for authorization. If the Owner approves the work, you will receive an authorization letter from SRM. If you make any unauthorized repairs or alterations you may be charged to return the property to its original condition.

If your circumstances require that you move from your rental home before the end of your Lease, you will need to provide at least a thirty day written notice to our office, in addition you may be responsible for a termination fee and rent through the end of your lease term until we are able to place another resident. Please review your Lease Agreement’s termination clause carefully and contact our office as soon as possible.

You must provide our office with proper written notice, generally thirty days. You will be required to return your rental home to us in the condition you received it less normal wear and tear. This means that your home must be thoroughly cleaned and free from damage. You may refer to your Move Out Checklist for specific instructions.

You may not apply your security deposit to your last month’s rent. Your security deposit is held in an escrow account and will be refunded to you less any rent or damages that may be owed on your account after you have vacated the property. Failure to pay your last month’s rent may result in late fees and legal action for non-payment.

Please select the link next to the property you wish to view and follow the instructions provided, alternatively you may contact our office.

Each adult (anyone 18 and older) who will be occupying the property must submit a complete application and pay an application fee. The application fee is non-refundable. The hold fee will be refunded if you are not approved for the property. Apply Now

Our leases are generally for one year. We may permit shorter or longer term leases if allowed by the property owner, a premium may be added to the rent for any leases less than one year.

We process applications as quickly as possible; it generally averages three business days for an application to be completed. To expedite your application be sure to provide accurate contact information and documentation as requested by Management.

You can discuss your exact move in date with one of our Associates, you can generally move in immediately if the property is ready and vacant. If any work needs to be completed or if it is still occupied we will schedule a future date for you.

We will contact you as soon as possible to notify you of your approval. Once approved, the security deposit must be paid in order to secure and hold the rental unit. The lease must be signed within seven business days of approval. Until the security deposit is received, the rental unit is not considered secured and may remain available to other applicants.

The security deposit may be paid by cashier’s check, money order, or online through the resident portal.

Pet policies vary by property and are based on the individual Property Owner’s requirements. For properties that welcome pets, additional fees may apply, including a one-time pet fee and monthly pet rent. Most properties are limited to a maximum of two pets per home.
Certain breed or other restrictions may apply based on Property Owner requirements, insurance guidelines, or other property-specific considerations. All pets are subject to review and approval by SRM and the Property Owner.
Please contact us for the specific pet policy, restrictions, and applicable fees for the property you are considering.

Assistance animals are not considered pets and are handled in accordance with applicable fair housing laws.

Our office will provide you with a list of the utility companies along with their phone numbers. You will be responsible for beginning service to all utilities which you are responsible for effective on your move in date.

Once your application is approved, the security deposit must be paid to secure and hold the rental unit. Until the security deposit is received, the unit is not considered secured and may remain available to other applicants.

The first month’s rent is due when you pick up the keys, prior to occupancy. If your move-in date is within five days of the end of the month, you will also be required to pay the following month’s full rent at that time.

Applications are processed in the order they are received. Application fees are non-refundable, regardless of whether an application is approved, declined, withdrawn, or another applicant is approved for the property.

Your application is not limited to a single property. One application may be considered for any available SRM property and remains active for 60 days from the date it is submitted. If the property you originally selected is no longer available, you may use your active application to be considered for another SRM property without submitting a new application fee during the 60-day period.

Submitting an application does not guarantee approval or reserve a property. Applications are subject to SRM’s applicable qualification criteria and availability.

If your application is not approved, SRM will make every effort to notify you promptly. Notice may be provided by email, mail, or another appropriate method and will include information regarding the application decision, as applicable.

If the decision is based in whole or in part on information obtained from a credit report, resident screening report, or other consumer report, you will receive an Adverse Action Notice with information about the consumer reporting agency that provided the report and instructions for exercising your rights under the Fair Credit Reporting Act. This includes your right to dispute inaccurate or incomplete information and to request a free copy of the applicable consumer report from the reporting agency within 60 days.